If Camera Plus Pro does not work as expected the first time you open it, this guide walks through the most common setup issues.
App Opens to a Blank Camera Preview #
A blank preview usually means camera access is not enabled or the camera session could not start.
Try these steps:
- Open Settings on your iPhone.
- Tap Privacy & Security.
- Tap Camera.
- Turn on access for Camera Plus Pro.
- Reopen Camera Plus Pro.
If the preview is still blank, restart your iPhone and try again.
App Cannot Save Photos or Videos #
If captures are not saving, check your permissions and save destination.
- Open Settings.
- Tap Privacy & Security.
- Tap Photos.
- Tap Camera Plus Pro.
- Choose Add Photos Only or Full Access.
Then open Camera Plus Pro and confirm your selected save destination.
Video Records Without Sound #
If videos do not include audio, microphone access may be turned off.
- Open Settings.
- Tap Privacy & Security.
- Tap Microphone.
- Turn on access for Camera Plus Pro.
Record a short test video to confirm audio is working.
Watch App Does Not Connect #
If the Apple Watch app does not connect to the iPhone app:
- Make sure your Apple Watch is unlocked.
- Keep your iPhone and Apple Watch close together.
- Turn on Bluetooth and Wi-Fi.
- Open Camera Plus Pro on your iPhone first.
- Reopen the Watch app.
- Restart both devices if needed.
Restore Purchases Does Not Update #
If purchased features do not appear after restoring:
- Confirm you are signed in with the correct Apple ID.
- Make sure your iPhone has an internet connection.
- Tap Restore Purchases again.
- Close and reopen Camera Plus Pro.
- Restart your iPhone if the issue continues.
App Crashes or Freezes #
If Camera Plus Pro crashes, freezes, or becomes unresponsive:
- Close the app from the app switcher.
- Reopen Camera Plus Pro.
- Restart your iPhone.
- Check that iOS is up to date.
- Make sure your device has available storage.
Still Having Trouble? #
If the issue continues, contact support with:
- Your iPhone model
- Your iOS version
- Your Camera Plus Pro app version
- What you were trying to do
- What happened instead
- Any error message shown on screen
The more detail you include, the easier it is to identify the issue.
